Help & Guidance

Frequently Asked Questions

Everything you need to know about our jewellery, materials, shipping, and care.

Orders & Shipping

How long does shipping take across India?

All orders are dispatched within 24–48 hours from our Mumbai studio. Standard metro delivery takes 2–4 business days, while rest of India takes 4–6 business days.

Is shipping free on NEEVOQUE orders?

Yes! We offer Free Express Shipping on all orders above ₹1599 across India. For orders below ₹1599, a nominal standard rate of ₹49 applies.

Jewellery Care

What does Anti-Tarnish mean?

Our anti-tarnish collection utilizes advanced protective micro-coating technology over premium brass and stainless steel with gold-tone lustre. It shields the metal against moisture, sweat, and oxidation, enabling effortless everyday wear while retaining radiant brilliance.

Is NEEVOQUE jewellery hypoallergenic and nickel-free?

Yes! All NEEVOQUE jewellery is 100% nickel-free, lead-free, and crafted specifically for sensitive skin to prevent irritation.

Returns & Exchange

What is your return & exchange policy?

We offer a hassle-free 7-day return and exchange policy for any damaged or defective items received. Please contact us on WhatsApp or email with your order ID within 48 hours of delivery.

Still have a question?

Our concierge and styling team are happy to assist via WhatsApp or email.