Returns & Refunds

1. Our 7-Day Hassle-Free Exchange Promise

At NEEVOQUE, we want you to fall in love with every piece you receive. If your jewellery arrives damaged, defective, or you received the incorrect item, we offer a 7-day replacement or store credit exchange from the date of delivery.

2. Eligibility Criteria for Returns & Exchanges

To qualify for a valid return or exchange:

• The item must be in its original, unworn condition with all security tags intact.
• The original luxury keepsake packaging, jewellery pouch, and authenticity warranty card must be returned.
• An unboxing video recorded at the time of delivery is recommended for rapid transit damage claims.

3. Non-Returnable Items

For hygiene and customisation reasons, the following items cannot be returned unless they arrive physically damaged:

• Personalised or custom-engraved jewellery pieces.
• Items marked as "Final Sale" or promotional clearance bundles.

4. Refund Process & Timelines

Once your returned item is received at our Mumbai quality-control facility and inspected (within 48 hours):

• Prepaid Orders: The refund will be issued directly to your original payment method (Net Banking/UPI/Credit Card) within 5 to 7 business days.
• COD Orders: Refunds are processed via instant NEEVOQUE Store Credit vouchers or Direct Bank Transfer upon providing verified account details.

5. How to Initiate a Return

Simply message our Dedicated Concierge on WhatsApp at +91 98332 19407 with your Order ID and photo/video of the item, or email us at support@neevoque.com.