Privacy Policy

1. Introduction & Overview

Welcome to NEEVOQUE Jewellery ("we", "our", or "us"). We cherish your trust and are committed to safeguarding the personal information you share with us. This Privacy Policy details how we collect, store, utilize, and protect your information when interacting with our digital storefront.

2. Information We Collect

To provide you with a seamless luxury shopping experience, we may collect the following data:

• Personal Identifiers: Name, email address, contact phone number, and delivery addresses.
• Transaction Data: Details of items purchased, order amounts, and payment method confirmation (note: we do not store raw credit/debit card numbers; all payments are processed securely via verified PCI-DSS compliant gateways).
• Customer Support Interactions: Communication records from WhatsApp stylist chats, emails, and contact form submissions.

3. How We Use Your Data

We process your personal information strictly for legitimate commercial and customer care purposes:

• Fulfilling, shipping, and delivering your jewellery orders safely to your doorstep.
• Sending automated dispatch tracking notices, delivery updates, and digital tax invoices.
• Providing dedicated personal styling concierge assistance via WhatsApp or email.
• Preventing fraudulent transactions and maintaining absolute platform security.

4. Data Protection & Security

We implement 256-bit SSL encryption across our entire application, strict role-based data access controls, and daily encrypted backups to ensure your private details remain confidential and immune to unauthorized access.

5. Contact Our Privacy Officer

If you have any questions, wish to access your personal data, or request data deletion, please contact our Data Governance team at support@neevoque.com or WhatsApp us at +91 98332 19407.